What aspect of the industry do you think has the most potential for growth, and, on the other hand, which aspect do you think needs the most improvement?
I am excited about the disruption that artificial intelligence and data analytics will continue to bring to the industry. In general, businesses will have information at their fingertips that will allow them to revolutionize how they interact with and delight their customers. In health care, we strive to use these advances to pinpoint better treatment options and improve outcomes for patients.
An area I believe needs improvement in technology is how solutions are delivered. As real-time information regarding customer feedback and behavior becomes available, technology leaders will need to be able to digest it and react more quickly. This will require a nimbler approach to execution. I am hopeful we will see more organizations embrace and implement a DevOps culture for continuous delivery and integration to keep up with the rapid changes.
When you imagine the future of the technology industry, what does it look like?
The health care industry has traditionally been quite conservative in adopting new technology. Innovation will be key to better serving patients. I imagine that, in the future, technology will be used to create a richer and more personal patient experience that leads to eradicating diseases. Technology advancements will streamline data entry for physicians, allowing them to serve their patients more efficiently without added burden. More importantly, it will allow them to truly connect with and engage patients in more meaningful and focused ways. It will allow providers many different touch points throughout a patient’s health journey, introducing new ways for patients to interact, including sharing lifestyle behaviors. Technology will also continue to shift the way we are able to provide services to patients. The COVID-19 pandemic has pushed health care to stand up telehealth solutions overnight, and I imagine these programs will continue to become more robust, allowing rural communities access to health care. Lastly, using powerful data analytics tools, physicians will have a better understanding of how to treat cancer and hopefully get to a point where cancer truly becomes a chronic disease for more and more patients.
What is the most valuable life lesson you have learned so far and how has it helped you in your career?
The coaching of being transparent, open, and honest in my communication has been a critical life lesson that has led to building strong trust with employees and team members.
What three adjectives come to mind when you think about your future path?
Evolving, exciting, and innovative.